If you have forgotten your code or if you see a message stating that the device is disabled, follow these steps to delete the code.
If you enter the wrong code on an iOS device six times in a row, the device will be locked and a message will appear stating that the device has been disabled. Get information on what to do.
First, choose a way to erase the device
Unless you have backed up before forgetting the code, there is no way to save the device data. You will have to delete the content of the device, which will delete all data and settings. Choose a way to delete your device in order to delete the code:
If you’ve synced your device with iTunes, you can restore it. Doing so will erase both the contents of the device and the code.
If you set Find my iPhone on your iOS device or Mac , you can use iCloud to erase the content and restore it. Doing so will erase both the contents of the device and the code.
If your device is not connected to a mobile or Wi-Fi network, you will not be able to delete it using Find My iPhone.
If you’ve never synced to iTunes or configured Find my iPhone in iCloud, you’ll have to use recovery mode to restore the device. Doing so will erase both the contents of the device and the code.
If you can not update or restore the device in recovery mode or you can not use recovery mode because the buttons are broken or jammed, contact Apple Technical Support . Then follow these steps to set up the service for your iPhone, iPad, or iPod touch.
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